Many people without bank accounts or those with bank accounts but who do not use direct debit payments have faced issues in getting the £150 cost-of-living Council Tax Rebate. These are people who are really struggling and most in need of the financial support; low income families, single people, those on zero hour contracts and pensioners.
The Department for Levelling Up, Housing and Communities has issued guidance and FAQs to help councils administer the council tax rebate. These set out that councils should contact eligible households that do not pay their council tax by direct debit to arrange a payment method. They also suggest secure payment options for households without a bank account, for example voucher-based payments and council tax account credits.
Claims for the rebate can be processed up until 30 September 2022.
If you havent received your payment and believe that you are eligible for the rebate, please contact your Council.
Please get in touch with the NPC and let us know if you experienced problems - email info@npcuk.org
Further information can be found on