Pension Credit toolkit
Updated: Jul 15, 2025
Receiving Pension Credit can make a real and positive difference to the lives of older people in financial hardship, particularly during the cost-of-living crisis. However, uptake of Pension Credit has been consistently low.
The latest government statistics available estimate that up to 850,000 people could be eligible for, but missing out on, this vital entitlement.
While the UK Government has a key role to play in promoting the take-up of Pension Credit, Independent Age research has highlighted that activity at a local level, including by local authorities, can make a significant difference to Pension Credit uptake.
The toolkit summarises what has been learnt from speaking to representatives at local authorities and other organisations about work they’ve done to increase Pension Credit uptake in their area. They highlight a range of good practice and share five case studies outlining successful initiatives.
Download the Independent Age - Local activity to increase Pension Credit uptake: Good practice examples and principles toolkit
Download the NPC Pension Credit factsheet
