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Rail ticket office mass closure consultation extended

The consultation into the plan to close hundreds of ticket offices in England has been extended until 1 September.

More than 170,000 responses have been received, according to watchdogs Transport Focus and London TravelWatch.

The plans have been much criticised, as was the length and organisation of the consultation, with issues with accessible formats, preventing people from being able to respond to plans.

The National Pensioners’ Convention is calling for government and rail operators to urgently scrap plans to close virtually all rail station ticket offices. We would encourage you to respond to the consultation.

We believe that if these closures go ahead, it will be disastrous for passenger accessibility, safety, security and service, and therefore the proposals must be rejected.

NPC General Secretary said: “The closures will have huge consequences for those who cannot get online to buy a rail ticket because they don’t have, or cannot use a computer or smartphone. It effectively discriminates against them by removing their access to travel, or their ability to get better priced ticket deals.”


Train station ticket office consultation

More information on how to respond to the consultation:

For ticket offices in and around London, passengers should contact London TravelWatch.

For further information please contact: Kieran Watkins, Head of communications, or call the press office on 0300 123 2170



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